INTERNAL CALLING

( Dial the 4-digit extension number

( Emergency: Dial 6710 for Campus Police

 

EXTERNAL CALLING

( Local:      Dial 9 + Number

( Long Distance: Dial 9 + 1 + Area Code + Number

( Emergency:          Dial 9+911

 

AUDIO FEATURES

 

MODEL 7911 PHONES PRESS GLOBE BUTTON TO ACCESS ADDITIONAL FEATURES

 

CHANGING A RINGER TYPE

( Press the Settings button.

( Use the  scroll bar to highlight User Preferences then Rings then Default Ring in the Settings menu.

( Press the Select soft key to display a list of Ring Types.

( Press the  scroll bar to highlight one of the available Ring Types.

( Press the Play soft key to hear a Ring Type.

( Press Select and then press the OK soft key to choose the Ring Type and Exit.

( Press the Exit soft key to save your selection and exit to return to the main menu.

 

ADJUSTING THE RINGER VOLUME

( While the phone is not on a call, press the Up or Down Volume keys to hear a sample ring.

( As the ring plays, press the Up or Down Volume keys to adjust volume to the desired level.

 

ADJUSTING THE HANDSET, SPEAKERPHONE AND HEADSET VOLUME

( During a call, press the Volume key to increase or decrease the volume of your Handset, Speakerphone or Headset.

( To save the volume setting, press the Save soft key.

 

 

CHANGING THE LCD CONTRAST

( Press the Settings button then select User Preferences.

( Use the  scroll bar to highlight Contrast in the Settings menu.

( Press the Select soft key to select the Contrast option.

( Press the  scroll bar to set LCD contrast.

( Press the OK soft key to accept the changes.

( Press the Save soft key to save the new contrast setting and exit the Settings menu.

 

 

MUTE (Model 7942 & 7962 only)

( Press the Mute button.

( To disengage mute, press Mute again.

 

 

 

BASIC FEATURES

 

ADJUSTING HEIGHT OF FOOTSTAND (Model 7942 & 7962)

( Firmly press in the footstand adjustment knob on the right-hand side of the phone.

( With the button depressed, adjust the footstand to the desired height.

( Release the footstand adjustment knob.

 

PLACING A CALL

Lift the Handset and dial the number.   OR

Press the NewCall soft key and dial the number. OR

Below is for Model 7942 & 7962 only

Press a Line button and dial the number. OR

Press the Speaker button and dial the number. OR

Press the Headset button and dial the number. OR

Press the Speed Dial button and the number you have preprogrammed will automatically dial.

 

ANSWERING A CALL

Lift the Handset.  OR

Press the Answer soft key.  OR

Press the Speaker button (Model 7942 & 7962 only).  OR

Press the Headset button (Model 7942 & 7962 only).

 

If you are receiving a phone call and do not want to answer it, Press I Divert and the call will go directly to your voicemail.

 

ENDING A CALL

There are three options for ending a call:

Hang up the Handset.  OR

Press the EndCall soft key.  OR

Press the Speaker button (7942 & 7962 only).

 

 

SOFT FEATURES

 

TRANSFER

While on an active call:

( Press the Trnsfer soft key.

( Dial the number to which you are transferring the call.

( When you hear ringing, press Trnsfer again (this is a BLIND transfer), OR when the party answers, you may announce the call and press Trnsfer (this is a WARM transfer).

( Hang up to end your participation in the call.

 

 

 

PARKING A CALL

Park a call when you want to store a call and retrieve the call from another phone. Calls are parked for 3 minutes.

( While on an active call.

( Press the more soft key until you see the Park tab.

( Press Park. The LCD screen displays the special call park number at which the call is stored.

( Make a note of the call park number, then hang up. The call is parked at that number, allowing you to retrieve it from another phone.

 

RETRIEVING A PARKED CALL

( To retrieve the parked call from any phone, dial the call park number at which the call is parked.

 

FORWARD

This feature allows calls to your primary extension to be redirected to another extension number (i.e. another phone or to voicemail).  You can forward incoming calls to an IP phone or a non-IP phone on or off campus.  

 

To forward incoming calls:

( Press the CfwdAll soft key.

( Dial extension number or 9 +7 digit local number  to where you want your calls directed.

 

To cancel forward:

( Press CfwdAll soft key.

 

CALL HOLD

Model 7911

( Press Stop Sign Button to take on or off hold

Model 7942 & 7962

( During an active call, press the Hold soft key.

( To return to the call, press the Resume soft key.

 

CONFERENCE

This feature allows 4 people to simultaneously communicate via the same line. While on an active call (either incoming or outgoing):

( Press the More soft key and then the Confrn soft key. This opens a new line while placing the other party(ies) on hold and initiates a conference bridge.

( Dial the number of the party to be added to the conference call.

( When the call connects, press Confrn again to add this party to the call.

( Repeat the first three steps to add more callers.

 

 

OTHER CONFERENCING OPTIONS

JOIN

If you have 2 calls on hold, you can press the Join key to join them in with you to a 3-way conference call.

 

DIRECT TRANSFER

If you have 2 calls on hold and they want to talk together without you, you can press the Dir Trf (Direct Transfer) to put them together without you on the call. 

 

INITIATING A MEET-ME CONFERENCE CALL

A Meet-Me conference is used to allow more than 4 parties to talk on a conference call simultaneously. For this, the system has to set aside the necessary bandwidth on the network to handle the call.  To set up a Meet-Me Conference Call, you must dial a special conference number established by your system administrator.

( Contact the CallManager administrator and obtain a conference number.

( Lift the Handset and press the More soft key once to display the Meet-Me tab.

( Press the Meet-Me soft key.

( Dial the Meet-Me conference number obtained from your CallManager administrator.

 

JOINING A MEET-ME CONFERENCE CALL

In a Meet-Me conference call, participants dial a pre-arranged conference number at a specific time to meet on a call.

( Lift the handset.

( Dial the conference number provided by the Meet-Me conference initiator.

 

LAST NUMBER REDIAL

( Lift the Handset and press the Redial soft key.   OR

( Press the Redial soft key to place the call via Speakerphone.

 

INFORMATION FEATURES

 

ACCESSING ONLINE HELP

There are three options for accessing online help.

 

( Press the ? button and then press any key to display help for that key.  OR

( Press the ? button twice quickly to display information about the selected feature.  OR

( Press the ? button twice quickly during an active call to view network statistics about the active call.

( Press Exit to end the Help mode.

 

 

 

 

 

 

 

 

MODEL 7911 PHONES PRESS GLOBE BUTTON TO ACCESS ADDITIONAL FEATURES

 

CALL HISTORY

Call History gives you a list of missed calls, received calls or placed calls at your phone.

 

( Press the Directories button to display the Directory menu.

( Use the  scroll bar to highlight the desired call history option: Missed Calls, Received Calls, or Placed Calls.

( Press the Select soft key to display the desired call history.

( To speed dial a number, use the  scroll bar to highlight the desired number and press the Dial soft key.  (If you decide not to make the call, press the Exit soft key twice to exit the Directories menu.)

 

 

ACCESSING VOICEMAIL

The red light on your Handset lights up when you have a voicemail message and the LCD displays that you have VoiceMail.

 

( Press the Messages button and follow the voice instructions.

 

 

TO ACCESS VOICEMAIL FROM OFF CAMPUS

DIAL 828-251-6797

 

 

 

FIRST TIME VOICEMAIL SETUP

( Initial password is 111 111

( You will be prompted to change your password with your new 6 digit password.

( You will be prompted to record your name (ie: Jane Doe)

( You will be prompted to record your greeting

( You will then have access to your main menu and features

 

 

MAKING CALLS FROM A CORPORATE DIRECTORY

( Press the Directories button.

( Use the  scroll bar to select Corporate Directory.

( Press the Select soft key to display the directory search options.

( Use the  scroll bar to select the search option: First Name, Last Name, Number.

( Use the numbers corresponding to the letters on the dialing pad to enter a name or number to find it in the directory.

Note: It is not necessary to enter a complete query to conduct a search.  For example, entering J, a, and m could yield James Smith.

( Press the Dial soft key to speed dial a number from the Corporate Directory.