There are several causes and solutions for users being unable to access banner information through the OnePort Academic Services links.

Most of these problems occur for students who are off campus:

• If you use a PC with IE, make sure it's IE7 or IE8.
• Go to tools, internet options and delete your temp files and cookies, close browser and reopen it again.
• check that your personal firewalls (like zonealarm, spybot, norton, windows, etc) are set such that unca.edu is listed as a a trusted site. Due to the many different software configurations, you will need to consult your software manual for how to do this.
• many businesses block the ports that the banner ssb info uses. If your computer works at home, but not at work, the problem is likely a firewall configuration of the business.

If you are a Mac user running Safari 4, there are known issues with some features.

If you are on campus and have tried the items above, you may need the ITS helpdesk to refresh your OnePort account.