Reasons for the error message "A break-in attempt was detected" during login are: This can occur when more than one person is logged in to the Banner SSB system at same time with same UNCA ID# This is usually related to the student and the advisor both being logged in with a student or generic UNCA ID# at the same time. Solutions: Have one of the users logout. If only one person is logged in then have user delete cookies and temp files.

If you click YES, then you will receive an error message stating that the "Navigation to this webpage has been cancelled". To display all content correctly, please click NO. This will allow the secure content AND the non-secure content to be displayed. The wording of this message is often confusing to users. You should know that non-secure data does not mean that the data is dangerous. IE users can turn off this security prompt by doing the following: click Tools click Internet Options click Security tab highlight the Internet Icon click Custom level... scroll down (...)

This error message will appear for several different types of problems. Advisee Listing Reports : 1. You must be on campus or have VPN connectivity to run these reports. 2. This is because the data is sensitive and secured from off campus view. 3. IE is the recommended browser because we have found that Firefox and Safari sometimes have issues. As soon we know how to fix these issues, we will post a response.  Personal or Student & Financial Aid links : If this occurs when the user clicks on the "Personal Information" or "Student & Financial Aid" link inside o (...)

When user clicks on Student and Financial Aid links, or links that take the user from OnePort to Banner data, an error message is received. This is because of a browser security setting. IE users can fix this by doing the following: click Tools click Internet Options click Security tab highlight the Internet Icon click Custom level... scroll down to "Display Mixed Cotent" set to "Enable" click OK click OK    

Reason: IE6 SP1 has an issue whereby it will indicate "Page cannot be displayed". IE6 SP2 and IE7 do not have this problem. Solution: The user should upgrade to IE7 or above.

The error message "Page Not Found" usually occurs after clicking in the Academic Services link inside of OnePort because the u ser is running an older browser version. Solutions: 1. Upgrade to Internet Explorer 7 or above 2. Safari users should be using Safari version 3 3. Firefox users should be using Firefox version 3  

This is a known issue and Safari 4.0 has not yet been approved as a supported browser for OnePort by the manufacturer. We recommend using Firefox until a solution can be determined. This will eliminate the need to downgrade Safari to version 3.0 in order to be compatible.

This happens when the Banner SSB server is blocked by having security settings in IE set too high or modified by software applications designed to increase the security of a user's computer. Some of these security software applications include Norton Security & Zone Alarm. Often, this issue can be fixed by doing the following: open IE click tools click Internet Options select the Security tab click Trusted sites click the Sites button uncheck the box for "Require Server verification(https)..." enter *.unca.edu click Add click Close click OK

User gets error message "Technical Difficulties" when logging in to OnePort because of one or more of the following reasons: OnePort Remote Authentication Service is failing. OnePort is experiencing a system issue. User is attempting to login via a Nintendo Wii, which is not compatible.

Reason: The Banner SSB Pin is likely out of synch with the OnePort Pin. Solution: Please contact the helpdesk so ITS can refresh the user's oneport account by resetting the user's Banner pin.

Reasons: User has entered wrong password (most common) User has entered wrong username (sometimes) User does not have a OnePort account (rare) Solution: Have the user change his/her password by going to http://oneport.unca.edu and click on the Change Password link. the user should then try logging in again using the new password. If problems persist, c ontact the ITS HelpDesk by calling (828) 251-6445 or by sending email to helpdesk@unca.edu so a work ticket can be assigned to someone in Administrative Information Systems.

The user can log into One Port, but when he/she clicks the "Personal Information" or "Student and Financial Aid" links, an error message appears. IE users can fix this by doing the following: click Tools click Internet Options click Security tab highlight the Internet Icon click Custom level... scroll down to "Display Mixed Cotent" set to "Enable" click OK click OK   If this does not fix the problem, the user will need to contact ITS Helpdesk to a ticket assigned to someone in Academic Information Services to resync the OnePort account wi (...)

User gets error message "Your Web Access Has Been Disabled" when accessing Banner Services inside of OnePort This usually occurs when the student is able to login to OnePort, clicks on Student Services > Academic Services > Administrative Services but, at this point, clicking on either Personal Information or Student & Financial Aid produces the error message "Your web access has been disabled. Please contact the Computing and Information Services Office for information about your account." Reason: The student's account in Banner has a checkmark in the "Web Access Disabled" box  (...)

I nstructors wishing to email their advisees will need to follow instructions posted in the following Knowledgebase article: http://helpdesk.unca.edu/glpi/front/knowbase.form.php?ID=240  or http://www.unca.edu/advising/adviseeinfo.htm

Login to OnePort and click the Faculty Tab Click on Academic Services On the left hand side, select  Faculty Banner Reports Currently only the advising email list is there Click on the report which launches WebFocus (no login required) Run the report by clicking on the Report icon and entering a username , i.e. ekatz or brock, and the current_term they want their list for:  in format year60<-fall year10<--spring and year30<--summer. The numbers 60, 10, and 30 stand for the term the report is for. An example of this would be: Kim Brown (...)

Log into OnePort at http://oneport.unca.edu/ Click on the " Faculty Services " tab (near the " All Users " tab close to the top of the page) On the " Faculty Services " page, click on the " My Courses - Click here to: " link on the right side of the page. On the " My Courses " page, click the link to the class name for the class you'd like to e-mail. On the " Course Homepage - class name " for the class to be e-mailed, click on the " E-mail " link under the " Course Tools " menu on the left side of the page. On the " E-mail Members - class name " page, click the " Select All " b (...)

Log into OnePort account Click on the Faculty Services tab Click on Academic Services Click on the link located just below Banner Services Click on Faculty Click on Final Grades Use the drop-down box to select the desired term , then click Submit Use the drop-down box to select the desired class , then click Submit Post desired grades for each student in the Grade column ** When grades have been posted, click  Submit ** **Grades may need to be submitted periodically as the posting is proceeding. There is a 30-minute time limit in the Posting window.  (...)

To check your grades:   Log into your OnePort account Click on the Student Services tab Click on Academic Services Click on the link just below Administrative Services Click on Student & Financial Aid Click on Student Records Click on Final Grades Select the term, then click Submit

To register for classes:     Log into your OnePort account Click on the Student Services tab Click on Academic Services Click on the link just below Administrative Services Click on Student & Financial Aid Click on Registration Click on Add or Drop Classes Select the term, then click Submit Type in the CRN#s for your desired courses. OR: Search for Courses first. *You may receive errors if class times overlap or if you exceed the allowed number of hours (18 is the maximum without permission).

Making an online Credit Card Payment Log into your OnePort account Click on the Student Services tab Click on Make  Credit Card Payment link Select semester Click Submit Enter credit card information Enter amount Click Finish A common issue is the user is asked for a Pin and the user doesn't know the pin. This happens because Debit Cards are not accepted and the credit card is issued by a bank that allows you to use it as a credit card or debit card. If you are trying unsuccessfully to access the online payment site & make the payment from a busines (...)

To view your unofficial transcript: Log into your OnePort account Click on the Student Services tab Click on Academic Services Click on the link just below Administrative Services Click on Student & Financial Aid Click on Student Records Click on Academic Transcript Make selections of choice from drop-down menus Click Submit

Reason: This message is displayed because there is both secure and nonsecure content that needs to be displayed from the OnePort pages. Solution: You should allow OnePort to display mixed content by going to IE, clicking tools, clicking internet options, selecting the security tab, highlight "Internet", select custom, and scroll down until you see "display mixed content" and set it to enable.

There are several causes and solutions for users being unable to access banner information through the OnePort Academic Services links. Most of these problems occur for students who are off campus: If you use a PC with IE, make sure it's IE7 or IE8. Go to tools, internet options and delete your temp files and cookies, close browser and reopen it again. check that your personal firewalls (like zonealarm, spybot, norton, windows, etc) are set such that unca.edu is listed as a a trusted site. Due to the many different software configurations, you will need to consult your (...)

Reason: It appears there are 2 causes for not being able to copy/paste photos using IE from certain websites to word documents. 1)  you supposedly need to open MS Word before opening IE. 2) session cookies play a role which account also for the need to ensure you copy the photos shortly after logging in to OnePort. Solutions: If the user has Firefox on his/her computer, have them try using that browser. It seems to be more reliable, lately, in printing class pictures than Internet Explorer. If the user is trying to copy and paste pictures into Microsoft Word in order to print t (...)

User receives the following error when attempting to send email using OnePort and Google Chrome Browser: "ACESS DENIED  You do not have access to this service". Google Chrome and perhaps browsers other than IE7/IE8 have problems with the email feature in OnePort. Have user try using Internet Explorer 7 or 8.

Be sure your username is correct (typically your first initial followed by the first 7 letters of your last name) New Faculty and Staff :  You should initially set your password by going to http://oneport.unca.edu  and clicking on the "First Time Login" link. Passwords need to be changed every 90 days. Staff: It may take a few weeks for your accounts to be created. Someone will contact you with your new username. Faculty and Staff: If you recieve the error message " username/password pair not found ", try changing your password by going to  (...)

If user does not see the white boxes to enter username & password to logon to OnePort: Then javascript is not enabled in the user's browser.   To enable javascript in IE7: Click Tools Click Internet Options Click the Security Tab Click the Custom level… button Scroll to the bottom of the list of settings Set Scripting of Java Applets to Enable Scroll up the list a little Set Active Scripting to Enable Click OK Are you Sure? Click Yes Click OK Close browser windows and re-open. go to the OnePort login page.    User shoul (...)

This is a print issue where the print selection is probably set to "As laid out on screen", thus, you only print what is seen on the screen without scrolling. For Internet Explorer(IE) Click File Click Print... Click the "Options" tab Select "Only the selected frame" For Firefox Click File Click Print... Change "As laid out on screen" to "The selected frame"

Be sure your username is correct (typically your first initial, middle initial and the first 6 letters of your last name) New students : Your initial password should be set prior to attempting to login by clicking on the "First Time Login" link. All students: If you receive the error message " username/password pair not found " change your password by going to: http://oneport.unca.edu and click on the  Change Password link. Passwords need to be changed every 90 days. If you receive the error message " Account Disabled change your password by going to: http://oneport.unca.edu (...)

Users will get a blank page after logging into OnePort if they have IE security settings set to high or are running applications such as ZoneAlarm or CA Firewall. This issue can usually be resolved by doing the following: open IE click tools click Internet Options select the Security tab click Trusted sites click the Sites button uncheck the box for "Require Server verification(https)..." enter *.unca.edu click Add click Close click OK